100-day satisfaction guarantee
Our promise to you
Our products have been developed over many years by top professionals and together with experts in different activities. Every layer has been tested by a professional in exactly the conditions it is designed for – in wind, in freezing temperatures, in a lean-to shelter and everywhere in between.
We know exactly what our clothing and accessories need to do and what they need to withstand. This isn’t guesswork – it has been proven in the everyday lives of outdoor people, activity enthusiasts and professionals.
That’s why we’re so confident in the quality and performance of our products that we give every product a 100-day satisfaction guarantee.
Put the clothes on and head into the forest, out on the water or out for a cross-country ski. Wear them, wash them and wear them again. If, after a hundred days, a garment hasn’t earned its place as one of your go-to pieces, you’ll get your money back.
Our clothes deliver on our promise.
Frequently asked questions about the satisfaction guarantee
Can I really use the product normally for 100 days?
Yes. Put the clothes on and go wherever you would be going anyway: out on your bike, onto the golf course or for a morning run. Only when you use them outdoors for real will you notice how well they work.
Does wearing and washing affect the guarantee?
No. You only see the true value of a garment when you use it outdoors for real, not on the sofa at home.
Does the guarantee cover all Svala products?
Yes. Every Svala product comes with a 100-day satisfaction guarantee. The satisfaction guarantee does not cover seconds sold at the Svala factory outlet.
Why is the satisfaction guarantee as long as 100 days?
We design, make and test our products together with professionals. We’re confident in their quality and performance. You can use the clothes exactly where you spend your time outdoors and for exactly the purpose you bought them for. We want our clothes to deliver on our promise.