Accessibility statement
This accessibility statement applies to the online shop of Finnsvala Oy at svala.com. We want as many people as possible to be able to shop with us. Here we explain how we have implemented accessibility and where there are still shortcomings.
Description of the service
In the online shop, you can browse and buy merino wool and technical outdoor and everyday clothing made by Svala, read guides on choosing your clothing, subscribe to our newsletter and contact our customer service. The shop is available in Finnish, English and German.
How we have addressed accessibility
The shop is built on the Shopify platform. The pages have a heading structure, our product images have text alternatives and checkout uses Shopify's own checkout. We have checked the site with automated accessibility testing against WCAG 2.2 Level A and AA on the Finnish, English and German pages, on both phone and computer screens.
Compliance status
The online shop partially meets the accessibility requirements.
Content that is not yet accessible
- The layering collection cards on the home page (Zero, Base, Mid and Shell Layer) have no name that a screen reader can read, so a screen reader does not tell you where the card leads (WCAG 2.4.4 and 4.1.2).
- The screen reader information on the link that opens the cart refers to a part of the page that does not exist (WCAG 4.1.2).
- On the search page, the search button has no name, the structure of the results tabs is not correctly marked up for screen readers, and the text contrast of unselected tabs is too low (WCAG 4.1.2, 1.3.1 and 1.4.3).
These shortcomings are caused by the online shop's theme, its content and apps installed in the shop. We assess fixing them case by case as part of the online shop's development.
If you can't use part of the shop
Our customer service is happy to help. You can place an order or ask about our products by email at info@svala.com.
Give feedback on accessibility
Have you noticed an accessibility issue that isn't mentioned here? Let us know by email at info@svala.com. We will confirm that we have received your message and reply within two weeks. Feedback is handled by Svala's customer service.
Supervisory authority
If you are not satisfied with the reply you receive, or if you do not receive a reply within two weeks, you can submit a report to the Finnish Transport and Communications Agency Traficom. You can find instructions for submitting a report on Traficom's website.
- Finnish Transport and Communications Agency Traficom, Accessibility Monitoring Unit
- www.saavutettavuusvaatimukset.fi
- saavutettavuus(at)traficom.fi
- Switchboard +358 29 534 5000
About this statement
This statement is based on a self-assessment. It was prepared on 25 October 2026 and last updated on 25 October 2026.